Last edited by Nelkree
Sunday, October 18, 2020 | History

9 edition of Service magic found in the catalog.

Service magic

the art of amazing your customers

by Ron Zemke

  • 144 Want to read
  • 13 Currently reading

Published by Dearborn Trade Pub. in [Chicago] .
Written in English

    Subjects:
  • Customer services -- United States.,
  • Consumer satisfaction -- United States.,
  • Customer loyalty -- United States.,
  • Service industries -- Customer services -- United States.

  • Edition Notes

    Includes bibliographical references (p. 229-232) and index.

    StatementRon Zemke and Chip Bell.
    ContributionsBell, Chip R.
    Classifications
    LC ClassificationsHF5415.5 .Z465 2003
    The Physical Object
    Paginationxiii, 248 p. :
    Number of Pages248
    ID Numbers
    Open LibraryOL17153386M
    ISBN 100793164672
    LC Control Number2003001187

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Service magic by Ron Zemke Download PDF EPUB FB2

Service magic is an art and depends on developing customer rapport, excellent timing, and many hours of practice. Customer service wizards Chip Bell and Ron Zemke have decades of experience advising and coaching the world's biggest businesses in the fine art of providing excellent service.

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Customer service wizards Chip Bell and Ron Zemke have decades of experience advising and coaching the world's biggest businesses in the fine art of providing excellent service. In their new book, Service Magic, the authors use.

A very good book on customer service, and how to provide better customer service. The philosophy in this book is based on how Disney trains all of their employees, and there is a lot of information on the Disney corporation, but there is also a lot of useful information here that can be applied by any business owner of any size business.4/5().

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(Or perhaps the. About the book In tough economic times, providing valued-added in order to create customer loyalty can be difficult and sometimes impossible.

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Note: rides cannot be booked through. There’s a new book out that addresses this issue in a very compelling, hands on learning sort of way. How to Talk to Customers, Create a Great Impression Every Time with MAGIC is the newest offering of Diane Berenbaum and Tom Larkin.

The book is a quick, entertaining read. It tells some incredible stories of customer service do’s and don’ts. Book reviews. Service Magic: The Art of Amazing Your Customers Ron Zemke Review by Stephanie Swilley.

May All business books are how-to manuals in some sense, but our three picks this month are perfect for the times. If you're a CEO worried about customer service or an investor wanting to save what's left of your portfolio, here's some.

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